第1篇 客戶數(shù)據(jù)管理崗位職責(zé)任職要求
客戶數(shù)據(jù)管理崗位職責(zé)
工作職責(zé):
customer insights including but not limited to developing an in-depth understanding of customers and customer needs， synthesizing findings， and applying effectively to support customer needs， nps， value propositions， new revenue opportunities， business strategies and innovation. he/she will implement and optimize processes to maximize our customer insight efforts and results.
data management including but not limited to， customer data quality management， database system functionality and usability evaluation and improvement， safeguarding data security and privacy compliance， database segmentation and marketing， data analytics， supporting database integration to other marketing and business applications and tools.
1.establishing， updating and promoting customer insight and research minimum standards， process and templates.
2.working with project teams and functional teams to review， design and implement customer insights related initiatives including surveys， interviews and analysis， reports. develop and/or guide project teams in key findings and raise strategic recommendations from ci. work closely with project teams to implement recommended actions and track results to achieve marketing kpis (customer satisfaction/nps， unit cost down).
3.support marketing director on implementing and tracking business matchmaking across all events through working closely with project teams， global team and vendors.
4.conduct cross show comparisons and analysis covering post show survey， marketing channel cost effectiveness， exhibitor and visitor satisfaction， nps and retention， customer behavior， matchmaking.
5.conduct industry studies for selected projects through working with vendors and project teams and/or global team.
6.work with database owners， crm vendor and other functional teams to improve crm system operation functionality， usability， efficiency and security.
7.provide consultation to project teams on database structure， data sourcing， cleaning， de-duplication， reactivation， direct marketing.
8.guide project teams to develop and enhance data strategy and segmentation to improve direct marketing effectiveness.
9.closely monitor local data privacy regulations and make recommendations on data privacy compliance. implement the company’s data privacy policy.
10.actively propose and facilitate across-project data sharing within the company to maximize data value and present regular tracking reports on data sharing results.
11.conduct customer insight and data management related training and sharing for marketing staff.
12.support marketing director in implementing marketing audit program and generate customer insights from audit results; conduct customer insights audit as part of the company’s marketing audit project;
13.produce bi-annual reports on overall customer insights and data to support company-level strategy.
任職資格:
1.bachelor degree in social/behavioral science， marketing or statistics， research， data science， and business related.
2.at least 5 years working experience in multinational company， market research company or marketing agency with experience in market research， customer insights， customer intimacy， crm marketing and data analytics projects.
3.excellent analytical skills and knowledge in statistics.
4.good computer skills， especially sophisticated use of excel and powerpoint
5.knowledge of crm (i.e. salesforce) and data analytics tool.
6.good knowledge of online and offline marketing channels and marketing roi measurement.
7.good knowledge of marketing and sales cycle and market segmentation.
8.excellent english in both writing and speaking. able to make business presentations and conduct training in english.
9.good communication， co-ordination， presentation and customer interview skills
10.good commercial awareness and business acumen.
11.display spirit of innovation and strong analytical and problem-solving abilities.
12.passion to go beyond the brief to achieve excellent results.
客戶數(shù)據(jù)管理崗位
第2篇 客戶數(shù)據(jù)庫管理崗位職責(zé)、要求
客戶數(shù)據(jù)庫管理是指負(fù)責(zé)全面管理和控制數(shù)據(jù)庫系統(tǒng)，以及做好相關(guān)維護(hù)工作的技術(shù)人員。
客戶數(shù)據(jù)庫管理職位要求
1.通信、電子工程、自動化、計(jì)算機(jī)其相關(guān)專業(yè)本科以上學(xué)歷；
2.熟練掌握數(shù)據(jù)庫技術(shù)的基本概念、原理、方法和技術(shù)；
3.熟練使用主流的數(shù)據(jù)庫分析設(shè)計(jì)工具；能獨(dú)立完成數(shù)據(jù)庫系統(tǒng)設(shè)計(jì)，能根據(jù)具體要求管理數(shù)據(jù)庫服務(wù)器；
4.具備數(shù)據(jù)庫系統(tǒng)安裝、配置及數(shù)據(jù)庫管理與維護(hù)的基本技能；
5.了解數(shù)據(jù)庫技術(shù)的最新發(fā)展；
6.具有良好的英語閱讀能力，能夠閱讀英文測試資料；
7.工作嚴(yán)謹(jǐn)細(xì)致，有責(zé)任心，團(tuán)隊(duì)合作意識強(qiáng)；
8.熱愛所從事的工作，對枯燥作業(yè)有耐心。
客戶數(shù)據(jù)庫管理崗位職責(zé)
1.負(fù)責(zé)數(shù)據(jù)庫的日常維護(hù)與監(jiān)控；
2.負(fù)責(zé)數(shù)據(jù)庫的集成安裝，測試，升級等；
3.制訂數(shù)據(jù)庫備份，恢復(fù)流程策略，并保證正確實(shí)施；
4.定期對數(shù)據(jù)庫運(yùn)行狀況進(jìn)行巡檢；
5.快速處理業(yè)務(wù)數(shù)據(jù)庫運(yùn)行中出現(xiàn)的問題，保證業(yè)務(wù)數(shù)據(jù)安全、可用；
6.迅速處理數(shù)據(jù)庫常見告警；
7.快速分析數(shù)據(jù)庫性能異常，升級故障處理流程；
8.根據(jù)項(xiàng)目需要，進(jìn)行數(shù)據(jù)庫結(jié)構(gòu)更改、跟蹤、優(yōu)化等操作。
第3篇 客戶數(shù)據(jù)管理崗位職責(zé)
崗位職責(zé):
1. 帶領(lǐng)團(tuán)隊(duì)完成公司軟件和相關(guān)服務(wù)業(yè)務(wù)在北方大區(qū)的銷售目標(biāo);
2. 實(shí)現(xiàn)對北方區(qū)域的銀行業(yè)客戶的有效覆蓋;
3. 能夠在公司統(tǒng)一的渠道體系下,識別或?qū)雍献骰锇?建立有效的協(xié)作;
4. 保持良好的客戶滿意度,建立良好的行業(yè)知名度。
任職要求:
1. 5年以上it行業(yè)銷售經(jīng)驗(yàn),軟件b2b或saas、oa、erp或相關(guān)財(cái)務(wù)系統(tǒng)產(chǎn)品銷售經(jīng)驗(yàn)優(yōu)先
2. 百萬級軟件項(xiàng)目的銷售案例,有相關(guān)渠道資源或cfo、cio渠道者優(yōu)先
3. 對it基礎(chǔ)設(shè)施相關(guān)生態(tài)系統(tǒng)有全面的了解
4. 熱愛銷售工作,有很強(qiáng)的執(zhí)行力;
5. 有極強(qiáng)的責(zé)任心和目標(biāo)意識,樂觀積極,誠信待人;
有金融、保險(xiǎn)、銀行、城商行、信用社、郵政、證券、基金、信托、消費(fèi)品、旅游、電商、醫(yī)藥、erp/crm/epm/bi/apm/im、客服系統(tǒng)、項(xiàng)目管理、her、人力資源、oa、ehr、hro、預(yù)算管理、績效管理、辦公考勤,進(jìn)銷存、移動審批、企業(yè)郵箱、企業(yè)名片客戶資料記錄、簽到,溝通協(xié)作、審批,企業(yè)郵箱,企業(yè)網(wǎng)盤,企業(yè)通訊錄、明道和微信、財(cái)務(wù)、安全、政府、教育、汽車、連鎖行業(yè)、軍工、保密單位、網(wǎng)信辦、電子政務(wù)、it及政府和公共服務(wù)行業(yè)、硬件公司、軟件公司、應(yīng)用公司(電子合同、電子簽章、合同在線編輯、合同管理、存證出證、實(shí)名認(rèn)證、電子簽名、第三方取時(shí)、區(qū)塊鏈存證)、機(jī)器人(知識庫)、呼叫中心、數(shù)據(jù)分析、計(jì)費(fèi)公司、集成公司
