- 目錄
第1篇 客服投訴崗位職責(zé)
崗位職責(zé):
1.受理規(guī)則類咨詢服務(wù)和客戶投訴處理
2.收集客戶反饋建議并及時傳遞信息給公司
3.落實公司品牌推廣,協(xié)助實施推廣規(guī)則教育,提供顧客關(guān)懷服務(wù)
4.宣揚公司理念,樹立良好形象
任職資格:
1.本科及以上學(xué)歷,兩年以上客服經(jīng)驗
2.良好的溝通能力和較強的抗壓能力,有一定的投訴處理技巧和客戶維系技巧
3.心態(tài)積極、處事靈活,能承受壓力
4.較強的執(zhí)行能力,醫(yī)藥背景優(yōu)先
第2篇 投訴處理客服崗位職責(zé)
崗位職責(zé):
1.受理規(guī)則類咨詢服務(wù)和客戶投訴處理
2.收集客戶反饋建議并及時傳遞信息給公司
3.落實公司品牌推廣,協(xié)助實施推廣規(guī)則教育,提供顧客關(guān)懷服務(wù)
4.宣揚公司理念,樹立良好形象
任職資格:
1.本科及以上學(xué)歷,兩年以上客服經(jīng)驗
2.良好的溝通能力和較強的抗壓能力,有一定的投訴處理技巧和客戶維系技巧
3.心態(tài)積極、處事靈活,能承受壓力
4.較強的執(zhí)行能力,醫(yī)藥背景優(yōu)先
第3篇 投訴客服專員崗位職責(zé)
客戶服務(wù)/投訴處理/客服專員 驛舒達酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達 we are looking for a shanghai based 2nd level agent china (m/f) that provides contribution to the continuous improvement of services for hrs customers.
at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking experience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to expand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.
to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs
the challenge you are up for.
- take end-to-end responsibility of dealing with complaints from hrs customers with excellent quality and service standards
- clarify the causes of customer complaints with internal and external contacts
- process the customer complaints with optimal solution
- maintain and manage the customer data in the system
- participate in process optimization project
the commitment you bring
- bachelor’s degree or above
- 3 years of working experience in complaint management, ideally in the hospitality or tourism industry
- good knowledge in pc application, with proficiency in using call-centre-systems or other related specified software
- a structured, independent and service oriented working style
- fluency in english, spoken and written
the reward you get
- a high impact quality specialist role with high degrees of responsibility and autonomy
- plenty of room for personal growth and professional development
- a highly talented, passionate and international team that revolutionizes the travel industry
- strong team performance and a transparent results focus towards one shared direction
- a modern working environment
