第1篇 ic專員崗位職責(zé)
崗位職責(zé):
1、建立、保持、發(fā)展與客戶間的生意與合作關(guān)系;
2、發(fā)掘潛在市場(chǎng),有能力在公司各部門的協(xié)助下,完成對(duì)潛力客戶的design-in至design-win;
3、與fae緊密配合,專業(yè)熱忱做好產(chǎn)品推廣工作;
4、積極高效,誠(chéng)懇地解決客戶的問題;
5、與所在團(tuán)隊(duì)緊密配合,完成公司指派與任務(wù)。
任職資格:
1、大專學(xué)歷,計(jì)算機(jī)、通信、電子或者相關(guān)專業(yè);
2、1年以上it/電子行業(yè)銷售經(jīng)驗(yàn),優(yōu)秀畢業(yè)生有相關(guān)實(shí)習(xí)經(jīng)驗(yàn)也可考慮;
3、有良好的溝通與談判技巧,善于開拓市場(chǎng);
4、強(qiáng)烈的責(zé)任感與高度的敬業(yè)精神;
5、能夠積極進(jìn)取,勤奮自律,努力拼搏與不斷自我挑戰(zhàn);
6、有相關(guān)家電、物聯(lián)網(wǎng)行業(yè)經(jīng)驗(yàn)優(yōu)先考慮;
第2篇 customerservice客服專員崗位職責(zé)
1.大專及以上學(xué)歷
2.三年以上客服工作經(jīng)驗(yàn)
3.計(jì)算機(jī)技能熟練(擅長(zhǎng)excel,ppt)
4.英語(yǔ)讀寫熟練,口語(yǔ)優(yōu)秀者更佳
5.以客戶為導(dǎo)向,優(yōu)秀的服務(wù)意識(shí)
6.為人正直誠(chéng)懇,積極上進(jìn),有良好的規(guī)劃和執(zhí)行力
7.良好的人際關(guān)系,對(duì)應(yīng)同事及客戶有出色的溝通技巧
8.團(tuán)隊(duì)合作能力強(qiáng),亦能獨(dú)立高效工作
工作職責(zé):
1.mps和客戶訂單交付處理
2.報(bào)表和支付跟進(jìn),報(bào)告創(chuàng)建
3.與qa團(tuán)隊(duì)一起處理客戶投訴
4.cs經(jīng)理的其他任務(wù)
1. bachelors degree
2. more than 3 year’s business experiences in customer service area or dealing with customer
3. excellent computer skills (ms office suite especially excel/ power point).
4. fluent in english reading and writing.good oral engilish is preferred.
5. strong customer orientation and committed to service excellence
6. pleasant personality & high integrity. proactive, good planning and execution ability
7. good interpersonal and communication skills with colleagues and customers
8. strong team- player, yet able to work independently
1. mps and customer order delivery handling
2. statement and payment follow up, reports creating
3. customer complaint dealing together with qa team
4. other assignment by cs manager
第3篇 clientservicespecialistcsc客服專員崗位職責(zé)職位要求
職責(zé)描述：
principal activities （主要工作內(nèi)容） · becomes familiar with assigned clients and uti supporting teams（熟悉所負(fù)責(zé)客戶和公司內(nèi)部相關(guān)支持團(tuán)隊(duì)） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客戶托書，取得客戶運(yùn)輸指示，通知相應(yīng)分公司操作團(tuán)隊(duì)安排) · centrally receives quote enquires and complete quote on time (集中接受客戶詢價(jià)，按時(shí)完成報(bào)價(jià)) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系統(tǒng)或手工報(bào)表給所負(fù)責(zé)客戶，如貨物狀態(tài)更新、運(yùn)輸時(shí)間匯總、費(fèi)用確認(rèn)清單等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中響應(yīng)客戶服務(wù)方面的疑問/反饋，調(diào)查原因并協(xié)調(diào)其他支持團(tuán)隊(duì)解決問題) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主動(dòng)監(jiān)控急貨和特殊貨物的主要操作點(diǎn)，如超常和高價(jià)值等，及時(shí)更新結(jié)果給客戶) · enters data into client or uti if required.(輸入客戶或uti系統(tǒng)所需數(shù)據(jù)) skills/background/qualifications/experience 錄用條件 1. college degree or above （大專或以上學(xué)歷） 2. round 3-5years working experience on customer service or operation in forwarding industrial（3-5年國(guó)際貨運(yùn)代理行業(yè)的操作或客戶服務(wù)工作經(jīng)驗(yàn)） 3. fluent english in oral， writing and listening(cet-4)（英語(yǔ)熟練，大學(xué)英語(yǔ)四級(jí)水平） 4. knowledge on operation process(air or ocean) （了解貨運(yùn)代理作業(yè)流程） 5. good communication skills （良好溝通技巧） 6. hard and team worker （團(tuán)隊(duì)合作，工作努力） 7. good computer skills. well versed in office software， especially on word，excel and ppt （良好電腦應(yīng)用技能）
崗位要求：
學(xué)歷要求：大專
語(yǔ)言要求：不限
年齡要求：不限
工作年限：3-5年
