酒店避免跑單管理工作程序
酒店避免跑單管理程序
objectives
目的
xto control the number of sellable rooms
控制可銷售房間的數(shù)量
xto avoid skippers
避免跑單
policystatement
政策闡述
it is the hotel’s policy that all due out guests after 18:00 hours are contacted and that their check out time is established.
該政策旨在,在18點(diǎn)以后聯(lián)系并告知要離店的客人離店時(shí)間已經(jīng)確定。
procedures
程序
1.check the number of due out guests at 12:00 hours.
在12點(diǎn)以后確定期望離店的客人數(shù)量。
2.check the number of due out guests at 14:00 hours
在14點(diǎn)以后確定期望離店的客人數(shù)量。
3.check the number of due out guests at 16:00 hours
在16點(diǎn)以后確定期望離店的客人數(shù)量。
4.check the individual guest folios and check the check out times in the folio
檢查獨(dú)行客人的便箋,在便箋中確定其離店時(shí)間。
5.contact the guests that e*ceeded their check out time by more than 1 hour by telephone and ask politely about their check out time
如果客人超越了其離店時(shí)間1小時(shí)以上,禮貌地于其聯(lián)系,并確定其離店時(shí)間。
6.check the number of due out guests at 18:00 hours
在18點(diǎn)以后確定期望離店客人的數(shù)量。
7.start calling all due out guests at 18:00 hours and inform politely about their check out time
