- 目錄
第1篇 管理客服專員崗位職責(zé)
崗位職責(zé):
1,公司客服熱線電話接聽、記錄、處理,反饋至各相關(guān)部門,通過溝通建立客戶相關(guān)信息,及時發(fā)現(xiàn)客戶問題并給出正確和滿意的回復(fù),按時效考核。
2,配合開展各項調(diào)研工作,通過電話訪問采集顧客信息,提交總結(jié)報告,按成功訪談數(shù)量、內(nèi)容準(zhǔn)確性考核。
3,客服月度報告制作,實時制定與更新客服數(shù)據(jù)分析模板,熟悉及挖掘客戶需求,提交月度客服報告給相關(guān)部門,按時效性、內(nèi)容準(zhǔn)確性考核。
4,微博/微信客訴每日處理,具備溝通及疑難問題服務(wù)的意識跟能力,協(xié)調(diào)門店與消費者間的矛盾,最大限度地提高客戶滿意,遇到不能解決的問題按流程提交相關(guān)人員或主管處理,并跟蹤進(jìn)展直至圓滿解決。
5,部門事務(wù)協(xié)助,與分公司crm專員協(xié)調(diào)溝通、解決處理日常售后問題;協(xié)助部門處理常規(guī)性的文員工作,執(zhí)行臨時新增的事務(wù)。
任職資格:
1,?？萍耙陨蠈W(xué)歷;
2,有一定的營銷意識和技巧,相關(guān)工作崗位2年以上經(jīng)驗;
3,普通話標(biāo)準(zhǔn),口齒伶俐,懂得消費者心理,語言表達(dá)能力強,擅于溝通;
4,熟悉辦公軟件和網(wǎng)絡(luò)工具;
5,有呼叫中心、客服中心、電話銷售、互聯(lián)網(wǎng)及電子商務(wù)工作經(jīng)驗者優(yōu)先。
第2篇 管理客服專員崗位職責(zé)任職要求
管理客服專員崗位職責(zé)
客戶服務(wù)專員 客服專員 訂單管理 csr customer service representative order managment customer service representative
歐美制造公司因業(yè)務(wù)需要新招職位，徐匯區(qū)港匯廣場上班，朝九晚六。要求5年以上相關(guān)工作經(jīng)驗，同時接觸過進(jìn)口訂單和出口訂單，有系統(tǒng)操作經(jīng)驗，英文熟練溝通，工作認(rèn)真仔細(xì)，抗壓能力強。
1.公司文化很好，同事都很平易近人。
2.上海辦公室20人左右，公司小而精，接下來會有很多業(yè)務(wù)轉(zhuǎn)移到中國來，公司屬于上升發(fā)展期。
3.需要尋找英文口語熟練溝通，仔細(xì)認(rèn)真有耐心的csr
4.需要候選人是全日制本科學(xué)歷，積極主動，能hands on做事情
工作職責(zé)概述:
1.收到客戶的訂單系統(tǒng)里下單
2.等美國工廠收到訂單，排計劃，美國那邊貨代會訂艙
3.收到訂艙信息發(fā)給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴，還有系統(tǒng)這塊也很重要，維護(hù)提意見
6.和船公司開會評估服務(wù)
job description
manage the sales order process for the assigned market areas and customers
responsibility:
receive， enter & process orders in accordance with customer requirements， forecast & commercial objectives as defined by sales manager
track & coordinate delivery of orders & communicate details to external and internal customers
issue necessary documents
inventory management and deliveries
responsibility:
order planning in collaboration with production， logistics and sales
monitor and optimize stock levels
coordinate with transportation companies to arrange inland deliveries & issue necessary documents
monitor vendor managed inventory
monitor inland logistics related costs
credit risk and billings
responsibility:
checking credit limits and past due reports before invoicing
assisting in month end closing
process customer feedback， advisories or complaints
responsibility:
enter complaints， feedback or advisories in customer feedback tracking system with all necessary information to process
implement the proposed solution(s) of an advisory complaint in the process & close out
sales forecast
responsibility:
update forecast (volume and price) according expected sales by sales managers
update actual sales and customer orders
office administration
responsibility:
arrange appointment， travel arrangement and hotel bookings
organize and assist in exhibition and large scale business functions
manage all the administrative work in the office
liaise with vendors and suppliers
assist in the relocation of personnel
requirements:
high level of personal integrity and ability to maintain confidential information
strong organization skills and attention to detail
strong sense of urgency which drives results
interpersonal skills – ability to effectively interact with individuals at all levels within and outside the organization
creative problem solving and critical thinking skills
ability to work with minimal supervision to accomplish goals and meet schedules
ability to work in a team environment
dependable and capable of multi-tasking
strong prioritization and time management skills
highly motivated to own the process for optimum customer service/satisfaction customer service representative
歐美制造公司因業(yè)務(wù)需要新招職位，徐匯區(qū)港匯廣場上班，朝九晚六。要求5年以上相關(guān)工作經(jīng)驗，同時接觸過進(jìn)口訂單和出口訂單，有系統(tǒng)操作經(jīng)驗，英文熟練溝通，工作認(rèn)真仔細(xì)，抗壓能力強。
1.公司文化很好，同事都很平易近人。
2.上海辦公室20人左右，公司小而精，接下來會有很多業(yè)務(wù)轉(zhuǎn)移到中國來，公司屬于上升發(fā)展期。
3.需要尋找英文口語熟練溝通，仔細(xì)認(rèn)真有耐心的csr
4.需要候選人是全日制本科學(xué)歷，積極主動，能hands on做事情
工作職責(zé)概述:
1.收到客戶的訂單系統(tǒng)里下單
2.等美國工廠收到訂單，排計劃，美國那邊貨代會訂艙
3.收到訂艙信息發(fā)給客戶
4.等船開了之后香港那邊會做文件的
5.客戶投訴，還有系統(tǒng)這塊也很重要，維護(hù)提意見
6.和船公司開會評估服務(wù)
job description
manage the sales order process for the assigned market areas and customers
responsibility:
receive， enter & process orders in accordance with customer requirements， forecast & commercial objectives as defined by sales manager
track & coordinate delivery of orders & communicate details to external and internal customers
issue necessary documents
inventory management and deliveries
responsibility:
order planning in collaboration with production， logistics and sales
monitor and optimize stock levels
coordinate with transportation companies to arrange inland deliveries & issue necessary documents
monitor vendor managed inventory
monitor inland logistics related costs
credit risk and billings
responsibility:
checking credit limits and past due reports before invoicing
assisting in month end closing
process customer feedback， advisories or complaints
responsibility:
enter complaints， feedback or advisories in customer feedback tracking system with all necessary information to process
implement the proposed solution(s) of an advisory complaint in the process & close out
sales forecast
responsibility:
update forecast (volume and price) according expected sales by sales managers
update actual sales and customer orders
office administration
responsibility:
arrange appointment， travel arrangement and hotel bookings
organize and assist in exhibition and large scale business functions
manage all the administrative work in the office
liaise with vendors and suppliers
assist in the relocation of personnel
requirements:
high level of personal integrity and ability to maintain confidential information
strong organization skills and attention to detail
strong sense of urgency which drives results
interpersonal skills – ability to effectively interact with individuals at all levels within and outside the organization
creative problem solving and critical thinking skills
ability to work with minimal supervision to accomplish goals and meet schedules
ability to work in a team environment
dependable and capable of multi-tasking
strong prioritization and time management skills
highly motivated to own the process for optimum customer service/satisfaction
管理客服專員崗位
第3篇 物業(yè)管理客服專員崗位職責(zé)
崗位職責(zé):
1、負(fù)責(zé)業(yè)主日常投訴糾紛的協(xié)調(diào)處理,對業(yè)主反映的問題進(jìn)行處理跟進(jìn)。
2、負(fù)責(zé)業(yè)主關(guān)系維護(hù),定期進(jìn)行客服回訪,建立良好的業(yè)主關(guān)系。
3、負(fù)責(zé)到期物業(yè)服務(wù)費的催取工作。
4、負(fù)責(zé)業(yè)主檔案資料的更新管理。
5、對小區(qū)進(jìn)日常巡查,發(fā)現(xiàn)問題及時報相關(guān)部門協(xié)調(diào)處理。
6、對裝修管理進(jìn)行日常巡查,發(fā)現(xiàn)違規(guī)裝修及時告知業(yè)主進(jìn)行整改。
7、做好業(yè)主接房、裝修手續(xù)的辦理工作。
8、做好空置房屋的檢查工作,發(fā)現(xiàn)質(zhì)量問題及時協(xié)調(diào)工程維修人員進(jìn)行維修。
任職資格:
1、有較強的組織協(xié)調(diào)能力,有獨立解決各項問題的能力,有客戶接待和服務(wù)經(jīng)驗者優(yōu)先。
2、工作認(rèn)真負(fù)責(zé),考慮問題周全、細(xì)致,有較強的工作責(zé)任心。
3、具備良好的文字和語言表達(dá)能力,善于溝通、處理協(xié)調(diào)各方面的公共關(guān)系,辦事干練細(xì)致,能熟練操作電腦。
4、嚴(yán)格遵守公司各項管理制度,嚴(yán)格執(zhí)行各項服務(wù)操作規(guī)程。
5、形象氣質(zhì)佳。
第4篇 健康管理客服專員崗位職責(zé)
職位描述:
崗位職責(zé):
1、負(fù)責(zé)公司400服務(wù)專線的來電接聽工作及資料整理;
2、負(fù)責(zé)客戶咨詢、訂購來電的接待、聯(lián)絡(luò)、反饋;
3、通過與項目部門良好地合作提高客戶滿意度;
4、完成公司安排的其他工作。
任職資格:
1、中專以上學(xué)歷,戶籍不限,年齡30歲以下;
2、至少有1年以上相關(guān)工作經(jīng)驗,有客服電話接聽、呼叫中心等相關(guān)工作經(jīng)驗者優(yōu)先考慮;
3、有良好的耐心,有較好的電話交流和溝通能力;
4、有團(tuán)隊合作精神和良好的抗壓能力。
第5篇 物業(yè)管理客服專員崗位職責(zé)任職要求
物業(yè)管理客服專員崗位職責(zé)
崗位職責(zé)
1、負(fù)責(zé)項目日常的客戶來電、來訪的接待，做好接待記錄，并定期進(jìn)行客戶的跟蹤服務(wù);
2、完成公司下達(dá)的各種租售任務(wù)及回款指標(biāo);
3、負(fù)責(zé)完成成交客戶的各種租賃手續(xù)的辦理，以及跟蹤服務(wù);
4、配合完成客戶的入住收房工作及收房后的一切相關(guān)事宜;
5、主動進(jìn)行客戶渠道的挖掘和拓展。
任職要求:
1、具有1年以上物業(yè)客服或者房屋租賃從業(yè)經(jīng)歷優(yōu)先;
2、誠實守信，工作勤奮主動，積極樂觀，能承受較強的工作壓力，愿意接受高薪挑戰(zhàn);
3、具有較強的溝通和談判能力，良好的團(tuán)隊合作精神。
物業(yè)管理客服專員崗位
第6篇 健康管理客服專員崗位職責(zé)任職要求
職位描述:
崗位職責(zé):
1、負(fù)責(zé)公司400服務(wù)專線的來電接聽工作及資料整理;
2、負(fù)責(zé)客戶咨詢、訂購來電的接待、聯(lián)絡(luò)、反饋;
3、通過與項目部門良好地合作提高客戶滿意度;
4、完成公司安排的其他工作。
任職資格:
1、中專以上學(xué)歷，戶籍不限，年齡30歲以下;
2、至少有1年以上相關(guān)工作經(jīng)驗，有客服電話接聽、呼叫中心等相關(guān)工作經(jīng)驗者優(yōu)先考慮;
3、有良好的耐心，有較好的電話交流和溝通能力;
4、有團(tuán)隊合作精神和良好的抗壓能力。
健康管理客服專員崗位
